General Cooperation

Orders

Orders can be done by sales representatives (phone, e-mail, whatsapp or skype). Same Day Orders will ship by Transport if they are processed by 10.30 AM. Orders processed after 10.30 AM will be shipped out the next working day. Same Day Orders will ship by Courier if they are processed by 5.00 PM. Orders processed after 5.00 PM will be shipped out the next working day.

Shipping

Recognized Transport, Cargo Services, Recognized Couriers

Shipping Costs

Shipping charges will be paid by consignee upon delivery (To Pay). For shipping options that require prepayment of shipping charges, the shipping charges will be added on the invoice based on actual weight and dimensions. Detailed information can be found in cooperation with the sales representative.

 

Special Orders
Orders for goods which are not regularly offered by us can also be made. Such goods cannot be returned.
Reclamation & Returns

Reclamation or returns can be done by getting an approved Return Merchandise Authorization (RMA) number. This can be done in cooperation with sales representative.


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