General Cooperation

Orders

Orders can be done by sales representatives (phone, e-mail, whatsapp or skype). Orders will be shipped immediately next day morning if they are done before 6PM. The ones done after 6 PM will be sent on the next to next working day morning.

Shipping

Recognized Transport, Cargo Services, Recognized Couriers

Shipping Costs

Shipping charges will be paid by consignee upon delivery (To Pay). For shipping options that require prepayment of shipping charges, the shipping charges will be added on the invoice based on actual weight and dimensions. Detailed information can be found in cooperation with the sales representative.

 

Special Orders
Orders for goods which are not regularly offered by us can also be made. Such goods cannot be returned.
Reclamation & Returns
Reclamation or returns can be done by getting an approved Return Authorization (RA) number. This can be done in cooperation with sales representative.

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